Frequently Asked Questions
How can we help you?
Find quick answers about using the platform, registering for courses and following your children's progress.
Account & Profile
How do I create an account?
Click "Sign up" in the user menu at the top of the website, fill in your details and confirm. We then send you an email with a verification link: click it to activate your account.
One account is enough for the whole family: parents create the account and add their children as family members.
One account is enough for the whole family: parents create the account and add their children as family members.
I did not receive the verification email. What should I do?
First check your spam or junk folder. If the email is not there, log in and use the "Resend verification email" button on the verification page. For security reasons the number of resend attempts is limited per minute, so wait a moment before trying again.
I forgot my password. How can I reset it?
On the login page, click "Forgot password?", enter the email address of your account and we will send you a link to choose a new password. The link is valid for a limited time.
How do I update my personal information and preferred language?
Open "Profile" from the user menu, then click "Edit profile". You can update your contact details, address, emergency contact and preferred language. Your preferred language is used for the emails and PDF reports we send you.
Can I choose which emails I receive?
Yes. On your Profile page, in the "Email Notifications" section, you can switch off emails about attendance and assessment grades.
Important emails such as registration and payment confirmations, new course materials and course completion are always sent.
Important emails such as registration and payment confirmations, new course materials and course completion are always sent.
Family Members & Children
How do I add my children to my account?
Go to your Profile page and, in the "Family Members" section, click "Add family member". Enter your child's details and save. You can add as many family members as you need and edit or remove them at any time.
Can I register my children for courses from my account?
Yes. When you add a course to your cart, you choose who the registration is for: yourself or one of your family members. You can register several children for different courses and pay for everything in a single checkout.
How do I follow my child's courses and progress?
On your Profile page, open the enrolled courses of the family member you want to follow. For each course you can see the class, the teacher, attendance, grades, the calendar, course materials, media and the progress report.
You only need your own login: children do not need a separate account.
You only need your own login: children do not need a separate account.
Will I receive emails about my children's classes?
Yes, emails are sent to the account holder (the parent). You are informed when the teacher shares attendance or grades (unless you switched these emails off in your profile), when new course materials are published and when a course is completed.
Courses & Registration
How do I find the right course?
Use the "Courses" menu to browse by category or to see all courses. On the course list you can filter by age group (kids or adults), course type (on site or online), branch and price. Each course page shows the description, schedule, price and available seats.
How do I register for a course?
1. Log in to your account.
2. Open the course page and click "Add to cart", then choose the student (you or a family member).
3. Repeat for other courses or students if needed.
4. Open your cart, check the details and click "Checkout".
5. Choose your payment method and complete the payment.
2. Open the course page and click "Add to cart", then choose the student (you or a family member).
3. Repeat for other courses or students if needed.
4. Open your cart, check the details and click "Checkout".
5. Choose your payment method and complete the payment.
The course shows "registration closed" or "full". What can I do?
A course can be closed to new registrations by the school, or all its seats may already be taken. In both cases you cannot add it to your cart. Please contact us: we can tell you about the next session or add you to a waiting list.
The course I am looking for is not offered. Can I request it?
Yes. Use the "Course request" form in the Courses menu to tell us which course, level and schedule you are interested in. We review every request and contact you when a matching course is planned.
When is my registration confirmed?
Your registration is confirmed once the payment is received. Card payments are confirmed immediately; bank transfers are confirmed when the school records your transfer. After confirmation the course appears in your enrolled courses, and the class content becomes available as soon as the student is placed in a class.
Payments & Refunds
Which payment methods are accepted?
You can pay online by credit or debit card (secure payment processed by Stripe) or by bank transfer. You choose the method at the end of the checkout.
How does payment by bank transfer work?
When you choose bank transfer, the school's bank details and your payment reference are displayed and sent to you by email. Make the transfer using this reference. Your registration stays "pending" until the school confirms receipt of the transfer, which can take a few working days.
My card payment failed. What should I do?
No amount is charged when a payment fails. Check your card details and limit, then try again from your registration using the retry option. If the problem continues, try another card or choose bank transfer, or contact us.
Where can I see my registrations and payments?
Open "Registration & Payments" from your Profile page or the user menu. You will find all your registrations with their courses, students, amounts and payment status (pending, paid or refunded).
Can I get an official attestation of my payments?
Yes. From your Profile page, open "Registration Attestation", choose the year and download the PDF. It lists all paid registrations of that year and can be used, for example, for your employer or tax return.
How do refunds work?
Please contact the school to request a refund. Refunds are made for the full amount of the registration, to the card used or by bank transfer.
Important: once a registration is refunded, the student is removed from the course and all related data (class, attendance, grades and progress) is permanently deleted and cannot be restored.
Important: once a registration is refunded, the student is removed from the course and all related data (class, attendance, grades and progress) is permanently deleted and cannot be restored.
Following Courses & Progress
Where can I see my enrolled courses?
Open your Profile page and click "Enrolled Courses". Current courses are shown first; finished courses are available under "Past Enrolled Courses". For your children, open the enrolled courses of each family member.
Why do I see "No class assigned yet"?
Your registration is confirmed, but the school has not yet placed the student in a class. As soon as this is done, you will see the teacher, the calendar, attendance, grades and materials of the class.
How can I check attendance and grades?
Open the course from your enrolled courses:
- "Attendance" lists every class session with the status present, absent or not recorded, and any note from the teacher.
- "Assessments" lists exams and homework with the mark obtained, the full mark and the teacher's comments.
- "Attendance" lists every class session with the status present, absent or not recorded, and any note from the teacher.
- "Assessments" lists exams and homework with the mark obtained, the full mark and the teacher's comments.
What does the class calendar show?
The calendar shows all class sessions, homework and exams of the course. Click an event to see the details: the attendance status for a session, or the mark for homework or an exam.
Where can I find course materials and media?
In the course, open "Workspace" to download the documents shared by the teacher (lessons, worksheets, presentations…). Open "Media" to watch videos, listen to audio recordings and view images or video links shared with the class.
How do I submit homework?
In "Assessments", open the homework or exam and its attachments. When the teacher allows submissions, an upload button is shown: choose your file (PDF, Word, JPG or PNG, up to 10 MB) and send it. You can only submit while the course is active.
How do I get the progress report?
In the course, open "Progress Report". It summarises attendance (sessions attended and percentage) and results (every assessment and the average grade). Click "Download PDF" to save or print it. The report is generated in the language of the website.
When do I receive a certificate?
When the school marks the course as completed, you receive an email with a link to the progress report, and the certificate becomes available under "My Certificates" in the user menu.
What happens when a course ends?
The course moves to "Past Enrolled Courses". You can still consult attendance, grades, materials and the progress report, but homework can no longer be submitted.
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